[NBLUG/talk] Life with Sonic -Bridged DSL?
srj at adnd.com
Thu May 15 15:37:00 PDT 2003
Nope, all of Sonic's DSL options are bridged. Also one of the cool things
about Sonic DSL is if you want 4IPs you can get them at no extra charge.
On Thu, May 15, 2003 at 03:27:58PM -0700, Jeffrey Miller wrote:
> I thought (based on Sonic's web site) that Bridged DSL was only available
> with the more expensive business packages and 5+ fixed IPs. So at the low
> end, isn't it the same PPPoE service, and it's more a question of Sonic
> being more Linux-friendly?
> -- Jeff Miller
> (shopping for home DSL in lower Marin)
> ----- Original Message -----
> From: "William L. Thomson Jr." <support at obsidian-studios.com>
> To: "nblug" <talk at nblug.org>
> Sent: Thursday, May 15, 2003 2:36 PM
> Subject: Re: [NBLUG/talk] Life with Sonic - followup
> > Andru,
> > On Thu, 2003-05-15 at 17:17, Andru Luvisi wrote:
> > >
> > > This had an unfortunate side effect. When I called for tech support,
> > > would not help me since I was not listed as the account owner and
> > > Christina was not present. So, I waited for Christina go get home.
> > > she spoke with them, all she had to say was that she authorizes me for
> > > account. They made no effort to verify that it was really her. I feel
> > > good knowing that this "security" is in place, which would not have
> > > stopped me if I were dishonest but made my life difficult since I am
> > > honest... *sigh*
> > Usually when I call in for clients of mine I run into the same
> > situation. Although I seem to recall the clients having to provide more
> > info than just a simple, he's ok.
> > > If it weren't for the "free DSL modem" deal we got, that expired at
> > > the end of last month after we signed up, I would have canceled
> > > already.
> > Keep in mind Sonic is one of the only ISPs offering bridged DSL. No
> > PPPOE. That itself is worth a few tech support headaches. Since if you
> > ever do use PPPOE it alone will give you trouble and possible make you
> > contact support more often. Not that PPPOE is unreliable, it's just a
> > pain.
> > > Still, once they were willing to talk to me things went smoothly.
> > > Maybe in the future I'll get to experience some of that wonderful
> > > Sonic tech support you all told me about.
> > Their tech support is good, but the services they provide are among the
> > best out there.
> > Just think of it this way, if Sonic is bad, the others are worse. So
> > pick your evil, bad or worse. ;)
> > --
> > Sincerely,
> > William L. Thomson Jr.
> > Support Group
> > Obsidian-Studios, Inc.
> > 3548 Jamestown Ln.
> > Jacksonville, FL 32223
> > Phone/Fax 904.260.2445
> > http://www.obsidian-studios.com
> > _______________________________________________
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> > talk at nblug.org
> > http://nblug.org/mailman/listinfo/talk
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"Knowing others is wisdom, knowing your self is Enlightenment."
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