[NBLUG/talk] [nblug] Help with locating good software

Ed Rogers ed at rogersecommerce.com
Tue Oct 21 17:33:35 PDT 2008


Someone else in this thread mentioned an open source ticketing system
written in perl. Darned if I didn't delete the message after I followed
the link it contained.
Anyone recall what that one was?

Ed

> On Tue, 21 Oct 2008, Scrappy Laptop wrote:
>
>> Just to expand on Andru's point,
>>
>> commercial software != closed source
>>
>> There are a wide range of 'open source' licenses ranging from the
>> various GPL/LPL (give credit and give back any changes) versions  to
>> the BSD license (do with it what you want but give the author credit)
>> to Microsoft's open source license (in which the source is viewable
>> but by license the user cannot modify nor distribute it).  They have
>> nothing to do with whether or not the author / company charges for the
>> software and/or support.
>>
>> So, please distinguish between 'commercial / non-commercial' and 'open
>> source/closed source'.  Even within those distinctions there is often
>> great overlap; perhaps what you want is 'free as in beer' rather than
>> 'free as in speech'...and, many of the 'commercial' products you are
>> referring to are the same code as their 'community' version; the value
>> being sold is support and other assistance or convenience.
>>
>> As Andru mentioned RT has a commercial product that they sell as a
>> fully supported version and in my opinion it is well worth it if
>> within your budget.  That said, they also have a 'community' product
>> that is free for the download as well as forum-style support for the
>> open code, and the programmers work with said community to
>> continuously improve the product.  If you are going to be using RT in
>> a production environment and you do not feel confident that you can
>> support the code on your own, buy the support.
>
> while some companies have different versions that are sold as
> commercial releases with support, and a "community" version that
> doesn't have all the capabilities of the commercial version, so far as
> i am aware, Jesse Vincent  and his team at best practical provide the
> whole RT system in the freely downloadable version...there is no
> slimmed down "community" version in this case.
>
> the commercial offering is for installation, configuration, and support
> assistance, each individually available, you don't have to buy more
> than you need.
>
>>   Just my .02, I have no connection to RT other than being impressed
>> with the product and the people that created it.
>
> +1
>
> -ron
>>
>>
>>
>> --- On Tue, 10/21/08, Andru Luvisi <luvisi at gmail.com> wrote:
>> From: Andru Luvisi <luvisi at gmail.com>
>> Subject: Re: [NBLUG/talk] [nblug] Help with locating good software To:
>> "General NBLUG chatter about anything Linux, answers to questions,
>> etc." <talk at nblug.org> Date: Tuesday, October 21, 2008, 8:53 AM
>>
>> On Tue, Oct 14, 2008 at 8:11 AM, Matt Kirk <mkirk at sonic.net> wrote:
>> [snip]
>>> Kayako is a commercial support product but OTRS and RT are open
>>> source projects.
>> [snip]
>>
>> RT is both commercial and Open Source.  Best Practical develops it
>> commercially (for the purpose of making a profit), supports it
>> commercially, and sells books for it commercially.
>>
>> Andru
>>
>> _______________________________________________
>> talk mailing list
>> talk at nblug.org
>> http://nblug.org/cgi-bin/mailman/listinfo/talk


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