[NBLUG/talk] Linux Foundation "free" Dell Chromebook 11.

[Jim Oser]

The Linux Foundation is offering "free" Dell Chromebook 11, if you sign up for one of their courses, which costs $499 or more dollars.

Many websites are talking about this. google: Linux Foundation Dell Chromebook

I just had a chat with Dell about it. The chat service person had no idea of what I was talking about.

It looks to me like the Linux Foundation bought the computers from Dell, and then Linux Foundation will send the computers to the students, and then the students need to transfer the hardware warranty from the Linux Foundation to the  students.

Since the Linux Foundation already owns the computers prior to shipping them to the students, it looks like the students don't really get a 1 year hardware warranty.

Even though it is a hardware warranty, I wonder if the warranty is still valid if one install a new operating system on the computer.

By the way, I found out about this because I had taken the free Linux Foundation course on edx.org It was "the first edition" of this course. I think they now have an improved 2nd edition. I was not impressed with their free course. https://www.edx.org/course/introduction-linux-linuxfoundationx-lfs101x-2



Jim

Begin forwarded message:

> From: Dell Chat <noreply at dell.com>
> Date: 24. September 2015 17:32:49 GMT-07:00
> To: oserj at concentric.net
> Subject: Dell Chat Session Log
> message-id: <5d80b4$m0dtqm at ausc60ps301.us.dell.com>
> 
> This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records. 
> Your session ID for this incident is 71091547.
> Time	Details
> 09/24/2015 06:58:09PM	Session Started with Agent (Gladys P)
> 09/24/2015 06:58:09PM	Jim Oser: "1_195"
> 09/24/2015 06:58:22PM	Jim Oser: "Hi Gladys,"
> 09/24/2015 06:58:29PM	Agent (Gladys P): "Hi Jim. :)"
> 09/24/2015 06:58:31PM	Agent (Gladys P): "Welcome to Dell  US Small Business Chat. My name is Gladys and I will be your Dell.com US Sales Chat Expert. I can be reached at 1-800-456-3355 extn 4161530 and gladys_p at dell.com. How can I help you today?"
> 09/24/2015 06:58:33PM	Jim Oser: "Does the Chromebook 11 run linux?"
> 09/24/2015 06:58:44PM	Agent (Gladys P): "Glad you chatted in today, I'd be happy to help you with the information.  "
> 09/24/2015 06:59:13PM	Agent (Gladys P): "The Chromebook comes with a Chrome OS only. It does not support Linux."
> 09/24/2015 06:59:44PM	Jim Oser: "What is this? https://training.linuxfoundation.org/get-a-free-chromebook"
> 09/24/2015 07:01:43PM	Agent (Gladys P): "Thank you for waiting."
> 09/24/2015 07:09:58PM	Agent (Gladys P): "The offer shows Chrome book offered is a Linux based operating system. We are not sure which one they will be offering it with. Are you going through the training mentioned on the webpage?"
> 09/24/2015 07:11:16PM	Jim Oser: "I wanted to know if I could buy the same computer directly from Dell."
> 09/24/2015 07:12:17PM	Agent (Gladys P): "Is there a particular configuration you are looking for?"
> 09/24/2015 07:13:02PM	Jim Oser: "I am looking for a Chromebook that will run Linux."
> 09/24/2015 07:14:50PM	Jim Oser: "Is there a way for you to check to see if the LinuxFoundation from San Francisco made a huge purchase of Chromebooks (i.e. over 1000, maybe even over 10,000)"
> 09/24/2015 07:14:50PM	Agent (Gladys P): "Thank you for waiting."
> 09/24/2015 07:16:08PM	Jim Oser: "The ad also says that I must contact Dell to do a warranty transfer. Chromebook Warranty Transfer
> Your Chromebook comes with a 1 Year Basic Hardware Service with 1 Year Mail-in Service warranty from the manufacturer. You will need to transfer the warranty"
>  	into your name upon receipt of the Chromebook. To do so, simply go to Dell.com and fill out this form: http://www.dell.com/support/assets-transfer/us/en/04#/Identify. Ownership and warranty coverage will then be transferred over to you from The Linux Fou
>  	ndation. This form works for all countries.
> 09/24/2015 07:17:17PM	Agent (Gladys P): "Thank you for waiting, Jim."
> 09/24/2015 07:17:54PM	Agent (Gladys P): "The Chrome we are offering is a Linux based OS. Here is a link for the offers on it-"
> 09/24/2015 07:18:01PM	Agent (Gladys P): "http://www.dell.com/us/business/p/chromebook-11-3120/pd?~ck=anav"
> 09/24/2015 07:20:53PM	Jim Oser: "The Linux Foundation Dell looks like: http://www.dell.com/us/business/p/chromebook-11/pd?oc=cacb003"
> 09/24/2015 07:22:16PM	Jim Oser: "Intel® i3 Processor, 4GB DDR3L Memory, 16GB SATA SSD Storage, 51WHr Battery"
> 09/24/2015 07:23:55PM	Jim Oser: "You will definitely get more people besides me asking the same questions."
> 09/24/2015 07:24:31PM	Jim Oser: "Could you please email when your supervisor's supervisor's supervisor knows more information."
> 09/24/2015 07:26:22PM	Jim Oser: "Many websites are talking about this deal."
> 09/24/2015 07:26:37PM	Jim Oser: "google: Linux Foundation Dell Chromebook"
> 09/24/2015 07:26:37PM	Agent (Gladys P): "Thank you for letting me know. Since it is not a Dell offer, we did not have information on this. 
> I will forward the details to our team to let them know about the offer."
> 09/24/2015 07:27:28PM	Jim Oser: "Ok."
> 09/24/2015 07:29:58PM	Agent (Gladys P): "Is there any thing else apart from this I may help you with today?"
> 09/24/2015 07:29:59PM	Jim Oser: "I am ready to sign off. Thanks for your help. Hope I made your day a little more interesting than your typical day."
> 09/24/2015 07:30:06PM	Jim Oser: "Bye."
> 09/24/2015 07:30:20PM	Jim Oser: ":)"
> 09/24/2015 07:30:24PM	Agent (Gladys P): "Thank you! It was informative. :)"
> 09/24/2015 07:30:46PM	Agent (Gladys P): "Thank you for choosing Dell sales chat.
> Have a wonderful evening! :)"
> 09/24/2015 07:32:46PM	Agent (Gladys P): "Bye!"
> If you require further assistance, please visit us at support.dell.com



Jim

Jim Oser
Oser Computer Solutions
113 Santa Maria Drive
Novato, CA. 94947

www.OserConsulting.com
415-710-1329




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