[NBLUG/talk] Data recovery recommendations

[Timothy Doughty]

Disclaimer, I work for DriveSavers as the resident code monkey, so the
physical side of things isn't my forte.

It sounds like physical damage occurred. If that's the case, dd_rescue and
the like might be able to recover the data, but they may also cause further
damage, making a full recovery harder or outright impossible. I also
recommend not using the drive anymore until your client decides what they
want to do, since it may cause more damage depending on what's wrong with
it.

We offer free evaluations, so the guys upstairs can figure out exactly what
went wrong and if it's recoverable before your client pays anything. We're
expensive, but we might just be your client's best bet.

On Thu, Feb 16, 2017 at 2:58 PM Lincoln Peters <anfrind at gmail.com> wrote:

> I've never used their service myself, but I've heard very good things
> about DriveSavers.  They aren't cheap (they use a proper clean room to open
> and inspect the drive), but if there is data to be recovered from the
> drive, they'll find it.
>
> There are less expensive options, such as dd_rescue, but as you are aware,
> there is a chance that powering on the drive in its current state could
> cause further damage.  Ultimately, I think your client needs to decide how
> valuable the data is, and be willing to pay accordingly.
>
> If nothing else, you might want to see if you can get your client to do
> regular backups.
>
> On Thu, Feb 16, 2017, 2:42 PM William Tracy <afishionado at gmail.com> wrote:
>
> Hello,
>
> A client of mine dropped an external hard drive while it was running.
> Windows is still able to recognize the partition, but is unable to open
> some directories containing important files.
>
> I could try ddrescue on it, but I'm scared of making the damage worse if
> the drive platters are out of alignment. (Maybe I'm being overly paranoid?)
>
> I recommended taking the drive to a dedicated data recovery service, and
> my client asked if I know anyone who will do data recovery "cheaply".
>
> Since I've never had to use any of these services myself (fingers
> crossed!) I thought I'd ask around for recommendations. Has anyone here had
> a good experience with an affordable data recovery service?
>
> William Tracy
> Sent from mobile, may contain typos.
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